Returns / Exchange / Store Credit
Updated Policy During Covid19
We accept stores credit/ exchange within 7 days of purchase with all tags attached on new , non altered , non- washed merchandise free of odors and pet hair . Sale items, custom and special orders , jewelry , lingerie and hats are not returnable / exchangable .
During Covid19 , all return/ exchange requests can ONLY be processed by emailing customer service / sales firstname.lastname@example.org with your full name and order number . If your full name and order number is not included , it becomes difficult and lengthy to get you information quickly . Please include that information to allow us to get you the information you are requesting and get it expedited for you .
We are unable to provide information to any order inquiry's / exchanges / returns / pre- orders/shipping info through Facebook Instagram , Text To Shop , Snap Chat or in response to our advertising emails - all inquiry's , exchange requests , shipping information , pre order updates must be emailed with your name and order number to email@example.com - we always respond within 24 - 48 hours Monday thru Friday ( excluding holidays ) to emails .
Through email , you will be given a return/exchange authorization number and shipping address / drop off location / to ship / drive thru exchange / store credit depending on what is convent for you , that you will need to include with your return / exchange . Drive up returns and items shipped without return authorization numbers will not be accepted / processed at this time due to Covid19 .
Please note , in an effort to continue to service our clients for continued shopping while the store was in emergency closing on March 18th due to Covid19 the website was born , as of right now our online sales and brick and mortar store are not related . Gift cards / credits to the store may only be used in store and gift cards / credits to online sales can only be used online . We are working hard to merge both at this time and appreciate your support and patience during this trying time .